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Terms & Conditions

Making A Purchase
Making a purchase could not be easier. Just browse to our Shop, and click add on any items that you wish to buy. This will add them to your shopping basket After you have finished your selection, click on "Check Out".
Once in the checkout, you will be required to login or register before proceeding to pay for your goods. We accept credit card payment. We are only able to accept orders from within the UK at present.

We accept Visa and Mastercard, Switch, Delta and Visa affiliated debit cards.

Delivery Schedule
Your order will be despatched for overnight delivery normally within 3-7 days. We will attempt to contact you by telephone (or text to your mobile if preferred) before we send the produce. All items are individually labelled with weights. The meat is packed in insulated boxes, with ice packs.

Payment and weights
Please note: due to the weighed nature of some of our products and the fact that all our produce is hand-prepared, we do not take payment at the ordering stage. Payment from your card will be taken at the time of despatch.

Shipping And Handling
Delivery is free for weekdays, We have a minimum order of £50.00 to qualify for free delivery. Smaller orders attract a small delivery charge for details please see our Delivery Charges page.

Delivery is normally on Wednesday, Thursday or Friday.

Frozen Produce
Whilst we make every effort to ensure that frozen items remain frozen on delivery, by the use of extra ice or dry ice, we cannot guarantee this, and cannot be held responsible for any defrosting which may occur en route.

Back Orders
We do not normally back-order out of stock items. Your card will only be debited for the goods that are shipped.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are entered and held on a secure server and are never sent by email.

Contacting Us
If you need to reach us, please email us on: info@springfieldpoultry.co.uk

Tel: 01568 760270
Fax: 01568 760418
Available 8 am to 5.00 pm, Monday to Friday. Calls charged at normal rates.

SPRINGFIELD POULTRY
STEENSBRIDGE, LEOMINSTER,
HEREFORDSHIRE HR6 0LU

Privacy Policy
We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Contact persons Nigel or Stewart Mee

What information is collected ? : only information given at the time of ordering or registering is collected.

Who is collecting it ? : The information is collected only by Springfield Poultry directly.

How is information collected ? : It is collected lawfully and in accordance with the Data Protection Act 1998.

Why is it collected ? : The information is collected only to facilitate the efficient despatch of orders placed with us. We do not send unsolicited information to customers, nor is the information used for any other purpose.

Cancellation Rights
After dispatch the cancellation period does not apply to our perishable goods.

Feedback
We enjoy receiving your feed back good or bad, we hope you never need to give us negative feedback about our service or produce. Please telephone 01568 760270 or e-mail : nigel@springfieldpoultry.co.uk with your comments

Our complaints procedure is designed to be fair, confidential, effective, easy to use, & available on-line via the e-mail address above. You will be contacted within 5 working days if you have a complaint. We are a relatively small company, and can therefore offer a personal service.

This does not affect your statutory rights as a consumer